01 / 03
Mining
Earth & rock
- SOP & safety guidance
- Equipment manuals
- Regulatory compliance
- Workforce training
- Incident support
A worker asks
ब्लास्टिंग से पहले कौन-कौन सी सुरक्षा जाँच करनी है?
Proposed for incubation · MeitY IndiaAI Chhattisgarh CoE in AI · NIT Raipur (NITRRFIE)
Vachak AI Industrial Copilot
Conversations. Knowledge. Action.
Making industrial knowledge accessible to every worker — in their language, through natural conversation.
In Hindi पूछिए अपनी भाषा में — जवाब आपके प्लांट के SOP से।
- Voice + text
- 13+ Indian languages
- Cites document & page
- Safety escalates to experts
01 — The problem
Plant knowledge exists. Reaching it is the problem.
Mines, mineral plants and steel works run on SOPs, manuals and safety guidelines. On the shop floor, that knowledge is hard to find, hard to read and slow to reach.
-
01
Fragmented documentation
SOPs and manuals sit across many systems — hard to search, and often outdated.
-
02
Language barriers
Technical content is mostly in English. Many workers think and speak in Hindi, Chhattisgarhi and other Indian languages.
-
03
Time-consuming retrieval
Workers depend on supervisors for answers. Every wait is a delay — and sometimes production downtime.
-
04
Safety & compliance risk
When the right procedure is not at hand, people guess. In a mine or a plant, guessing is a risk.
The impact
- 01Higher safety risk
- 02Operational delays
- 03Lower productivity
- 04Higher training cost
02 — The solution
Ask in your language. Get the approved answer — with its source.
Vachak AI is a multilingual AI knowledge assistant. Workers ask by voice or text. Answers come only from the plant’s approved documents, with document and page references. Safety-critical questions go to human experts.
Six capability groups · all built
01Speak naturally
Voice and text in 13+ Indian languages. Live, hands-free voice calls you can interrupt mid-sentence — on Azure AI Voice Live, Azure OpenAI Realtime or Gemini Live.
02Grounded answers
Answers come only from approved SOPs, manuals and safety guidelines. Every answer cites document and page — tap the citation and the PDF opens at that page. OCR reads scanned Hindi and English SOPs.
03Safety first
Guardrails warn, escalate or block. Safety-critical questions are routed to an expert inbox, so a qualified person answers.
04Act, not just answer
Raise maintenance requests and incident reports by voice or chat, with a DGMS-reportable flag. Dictate shift handovers and let AI organise them. Ask for live plant readings from the historian or MES.
05Learn on the job
Training modules and quizzes generated from your own SOPs, in the worker’s language.
06Improve continuously
Analytics and knowledge-gap insights show what workers ask, which answers are missing and which documents need review.
03 — How it works
From scattered PDFs to answers on the shop floor.
Five stages turn your existing documents into answers people can trust.
- 01
Industrial knowledge sources
SOPs · Manuals · Safety guidelines · SharePoint · File shares · SAP PM · Historians
- 02
Document intelligence
OCR, parsing & chunking · Knowledge structuring · Vector database · Continuous sync
- 03
Vachak AI core engine
Retrieval-augmented generation (RAG) · Multi-model orchestration · Response validation & safety guardrails · Workflow & escalation engine
- 04
Interaction layer
Voice (IVR & web) · Chat (web & app) · WhatsApp · Mobile app · Multilingual
- 05
Outcomes
Accurate, contextual answers with sources · Faster access · Improved safety & compliance · Knowledge-gap insights · Workflow execution
Multi-model orchestration: Azure OpenAI (GPT) · Gemini / Vertex · Claude · Mistral · Llama · Kimi
04 — Channels
Wherever the worker is, Vachak answers.
No new habits. Workers reach the same grounded assistant from the device already in their pocket.
Live voice call
Hands-free, real-time conversation. Interrupt any time.
Phone call (IVR)
For basic phones — call a number, talk to Vachak. Via Exotel or Twilio.
WhatsApp
Text and voice notes, in the app workers already use.
Mobile app
Installable app (PWA) with offline reports and push notifications.
Web
Chat from any browser on the plant network.
05 — Languages
Thirteen-plus languages. One source of truth.
Hindi, English, Chhattisgarhi and more. Ask in the language you think in — the answer still comes from the same approved document.
- हिंदी
- English
- छत्तीसगढ़ी
- मराठी
- ଓଡ଼ିଆ
- ಕನ್ನಡ
- தமிழ்
- ગુજરાતી
- ਪੰਜਾਬੀ
- বাংলা
- తెలుగు
- മലയാളം
- অসমীয়া
- اردو
How do I check the hydraulic oil level?
हाइड्रोलिक ऑयल लेवल कैसे चेक करें?
हाइड्रोलिक ऑयल लेवल ला कइसे जाँचबो?
हायड्रॉलिक ऑइल लेव्हल कशी तपासायची?
হাইড্রোলিক অয়েল লেভেল কীভাবে পরীক্ষা করব?
ஹைட்ராலிக் ஆயில் அளவை எப்படி சரிபார்ப்பது?
હાઇડ્રોલિક ઓઇલ લેવલ કેવી રીતે તપાસવું?
హైడ్రాలిక్ ఆయిల్ లెవెల్ ఎలా చెక్ చేయాలి?
SOP_Hydraulics.pdf
06 — Sectors
Built for mining, minerals and steel.
02 / 03
Minerals
Process & quality
- Process documentation
- Quality & testing
- Maintenance & troubleshooting
- Environmental & sustainability
- Shift knowledge transfer
A worker asks
How do I check hydraulic oil level?
03 / 03
Steel
Heat & throughput
- Plant operations support
- Maintenance procedures
- Safety & compliance
- Standard operating procedures
- Production insights
A worker asks
स्टील प्लांट में इमरजेंसी प्रोसीजर क्या है?
Across the value chain
- Exploration & mining
- Material handling & processing
- Quality & compliance
- Production
- Workforce enablement
07 — Plant operations
From a question to a work order.
Vachak does not stop at answers. Workers report, request and hand over — by voice or chat — and the record lands where supervisors already work.
Requests & incidents
Spoken in Hindi, filed as a structured record. Incidents carry a DGMS-reportable flag.
Live plant readings
“Crusher temperature right now?” — read from your historian or MES.
Shift handover
Dictated at shift end, organised by AI, acknowledged by the next shift.
Illustrative interface with sample data.
08 — Enterprise ready
Secure by design. Yours to deploy.
Role-based access
Workers, supervisors, experts and admins each see what they should.
Per-company data isolation
Each company’s documents and conversations are kept separate.
MFA & audit trails
Multi-factor sign-in for admins and an append-only audit log.
On-prem or India-region cloud
Run inside your plant network, or in an India-region cloud.
Model choice
Azure OpenAI, Gemini / Vertex, Claude, Mistral, Llama or Kimi — set per company.
Answers you can audit
Every answer is stored with its citations and safety decision.
Connects to what you already run
- SharePoint
- SAP PM
- PI Web API
- Maximo
- ServiceNow
- Exotel
- Twilio
- Azure
- Gemini
- File shares
- Webhooks
Product names are trademarks of their respective owners. Listed for integration reference only.
09 — Questions
Questions buyers ask.
What is Vachak AI?
Vachak AI is an AI knowledge assistant for workers in mining, minerals and steel plants. A worker asks a question by voice or text in their own language, and Vachak answers from the company’s approved SOPs, manuals and safety rules, showing the document and page each answer came from.
Which languages does Vachak AI support?
Hindi, English and Chhattisgarhi, plus Marathi, Odia, Kannada, Tamil, Gujarati, Punjabi, Bengali, Telugu, Malayalam, Assamese and Urdu. Workers can type or speak, and live voice calls understand mixed Hindi–English the way it is spoken on the shop floor.
How does Vachak AI avoid wrong answers?
It only answers from documents your company has approved. Every answer cites the document and page. If the documents do not cover a question, Vachak says so instead of guessing, and logs it as a knowledge gap for your team to fill.
What happens with safety-critical questions?
Questions about gas leaks, injuries, lockout-tagout, blasting and similar hazards are flagged as safety-critical. Vachak gives the approved emergency steps from your documents and escalates the question to a safety expert or supervisor, who can reply in the same conversation.
Can workers without a smartphone use it?
Yes. Workers can call a phone number and talk to Vachak, message it on WhatsApp, or install the web app on any Android phone without an app store. Incident and maintenance forms keep working offline and send when the network returns.
Which systems does Vachak AI connect to?
It syncs documents from SharePoint and network folders, raises maintenance notifications in SAP PM, sends incidents and requests to any system through signed webhooks, and reads live readings from plant historians and MES. Supervisors get alerts by email and push notification.
Is our plant data secure?
Each company’s data is isolated at the database level, access follows roles (worker, supervisor, expert, admin), and every action is recorded in an audit log. Vachak runs in an Indian cloud region or fully on your own servers with local AI models.
How do we get started?
Request a demo below. We load a few of your SOPs, set up one site with your supervisors and workers, and show answers in your languages within days. No new hardware is needed: workers use the phones they already have.
10 — Request a demo
See Vachak answer from your SOPs.
Tell us about your site. We will set up a demo with sample documents from your sector — in your workers’ language.
Prefer email or phone?
Already a customer? Open the app